We work with you to map and refine your clinic’s workflows, so your software, systems, and staff all work in sync. By designing processes around how your clinic actually operates, we reduce inefficiencies and improve the overall patient experience.

• Custom workflow mapping
• Work smarter with Genie or Xestro
• Process redesign for admin and clinical roles
• Documentation and training

Every clinic is different—so why do so many practices use one-size-fits-all workflows that don’t actually work for them? Whether you’re running a busy surgical clinic or a small consulting practice, efficient clinical and administrative workflows are critical to delivering high-quality patient care and maintaining a smooth operation.
We specialise in designing and refining workflows that are customised to your practice. Drawing on deep experience across the medical admin and clinical space, we help doctors and teams map out and implement systems that are intuitive, efficient, and aligned with how you actually work—not just how software vendors think you should.

Clinical Workflow Design is more than just a tidy to-do list—it’s about creating a system that supports every person in your practice, every day, moving you from reactive to proactive.

Our service includes:

We work closely with your clinical and admin teams to document and understand how patients move through your practice—from referrals and appointments to surgery, billing, and follow-up. If you don’t already have existing workflows we have some great ideas for you.

We help you identify workflow issues such as delays, duplicated work, unclear responsibilities, or breakdowns in communication that affect patient care or staff productivity.

Using your current processes as a starting point, we develop refined workflows that align with your practice goals and reduce inefficiencies.

Whether you use Genie, Xestro, or a combination of tools, we configure your systems to support the new workflows—not the other way around.

We don’t just deliver a diagram—we walk your team through the updated process, provide documentation, and make sure everyone knows how it works and why it matters.
Our approach is practical and collaborative. We’ve done these jobs ourselves, so we understand where things get stuck and how to design systems that actually solve problems.

By redesigning your workflows, you’ll achieve:

• Clearly defined roles and responsibilities across your team
• A consistent, repeatable patient journey that’s smooth from first contact to follow-up
• Elimination of common bottlenecks and time-wasting workarounds
• Seamless integration of software tools into your everyday operations
• Better communication between admin, clinical, and external providers (e.g., hospitals and anaesthetists)
• Improved patient satisfaction due to fewer errors, delays, or gaps in care

We make workflow design approachable, logical, and grounded in your reality—not in idealised templates. The result? Less stress for your staff, better use of your systems, and a practice that feels more in control of its operations.