A great practice runs on great people. But even the best teams need the right training and support to succeed. Whether you’ve just opened your doors, brought on new staff, or introduced a new software system, ensuring your team is confident and capable is essential to smooth, professional patient care.
We offer tailored staff training for medical practices using Genie or Xestro. Drawing on real-world experience in every frontline role—from reception and admin to surgical bookings and billing—we provide relevant, engaging training that builds skills, solves problems, and boosts confidence.

Generic software training doesn’t work—because every team, every clinic, and every role is different. We provide flexible, role-specific training that helps your staff feel competent, supported, and ready to handle the job.
Our Staff Training & Support service includes:

We deliver practical, real-world training for receptionists, administrative staff, billing teams, and clinicians—each with content tailored to what they actually do each day.

Whether your team is using Xestro or Genie, we train them on how to use the system correctly, efficiently, and in a way that aligns with your clinic’s workflow.

We don’t just teach “how to click the button”—we show your staff how your practice’s processes fit together, and how their work affects the bigger picture.

For new setups or major changes, we’re available to support your team in real-time as they start using new systems or workflows.

After training, we continue to offer support for troubleshooting, additional training needs, or onboarding new team members down the line.
Our sessions are interactive, non-judgemental, and designed to build practical confidence—no matter your team’s starting skill level.

By investing in focused, relevant staff training, your practice will benefit from:

• A confident and capable team who understand their roles and tools
• Fewer mistakes, delays, and double-handling in admin and billing
• Increased efficiency across reception, bookings, billing, and clinical support
• Better use of your software, with fewer workarounds and wasted effort
• A more positive and professional patient experience at every touchpoint
• Staff who feel supported, less stressed, and more likely to stay long-term

We believe that training is not a one-off event—it’s an investment in the day-to-day success of your practice. When your staff know what they’re doing and why, everything runs better.