Whether you’re new to Genie or looking to improve how your team uses it, we provide tailored training and troubleshooting. With almost 20 years of experience, we know Genie inside out—and we teach it in a way your team will actually understand and use.

• Setup and optimisation
• New and refresher training
• Workflow and billing alignment
• Role-specific guidance

Genie is one of the most widely used practice management systems in Australia—and for good reason. When configured and used correctly, it can support every aspect of your clinic’s operations, from appointments to billing to clinical records. But too often, practices only scratch the surface of what Genie can do—or worse, struggle with a system that doesn’t reflect how they actually work.
With over almost 20 years of experience as Genie trainers and real-world users, we know how to help practices get the most out of Genie. Whether you are brand new to the system or have been using it for years, we offer customised training and support that aligns Genie with your actual day-to-day workflows.

Our Genie Software Training service is practical, user-focused, and designed to meet the specific needs of your team. We offer:

If you are new to Genie, we’ll ensure your clinic is properly configured from the start—appointments, billing items, user preferences, templates, and more.

We help experienced teams improve their efficiency by refining workflows, fixing pain points, and unlocking underused features.

Reception, admin, billing, clinical—each role gets tailored guidance that’s directly relevant to what they need to know and use every day.

Struggling with a recurring issue or inconsistent processes? We work with you to identify root causes and implement practical fixes.

We don’t just train you to use Genie—we help you integrate it with your practice’s workflow, so it feels like a natural extension of your operations. Whether you’re onboarding new staff, transitioning from another platform, or just want to optimise what you already have, we adapt our training to your needs—not the other way around.

By the end of our engagement, your practice will benefit from:

• A fully configured Genie environment that supports your specific workflows
• Staff who are confident, capable, and using Genie correctly and efficiently
• Streamlined admin and billing processes that reduce double-handling and mistakes
• Improved use of Genie’s powerful features—like recalls, templates, clinical tools, checklists, and reporting
• Clear, consistent processes across the practice, improving patient care and team communication
• Ongoing access to support when questions or new challenges arise

Whether you’re onboarding new staff, transitioning from another platform, or just want to optimise what you already have, we adapt our training to your needs—not the other way around.